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Inside Edge

News, tips and thought leadership from the Social Edge team.

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December 4, 2024

The Role of Professional Services in SaaS Companies

Find out what professional services are and how they help SaaS companies improve adoption, retention, and customer satisfaction with expert support and guidance.

November 25, 2024

Why and How to Use SharePoint as an Intranet

Is SharePoint an intranet? Learn how using SharePoint as an intranet integrates Microsoft 365, helps with collaboration, document management and secure communication.

October 31, 2024

What is an Intranet? Definition, Functionality & Use Cases

Learn what an intranet is, key features and benefits of an intranet site, along with best practices for how to implement and manage an intranet in your organization.

July 25, 2024

Why You Need a Social Intranet

Let's have a frank discussion about your current Intranet. It's terrible! You know it. Your employees know it. Your management team knows it. If you are like most companies, there are probably only four features that are used on your Intranet...

July 25, 2024

Guide to Unified Community Platforms for Employees & Customers

In an era where building a strong online presence is critical to success, many organizations are exploring the possibility of using one platform for their employees and customers. Combining internal and external communities can have significant advantages as well as potential drawbacks.

July 24, 2024

Modern Intranet Software Pricing Guide

Facilitating digital collaboration and fostering a cohesive work environment is the backbone of a company intranet, offering a centralized platform that not only streamlines operations but also revolutionizes how businesses communicate with their employees.

July 24, 2024

SmartChat: Your New AI Search Assistant for Jive Community

Learn about our Jive AI widget that revolutionizes community search. Improve user experience with AI chat capabilities and intelligent responses.

July 11, 2024

Social Edge Officially Adopts the Four-Day Work Week: A Balanced Approach to Success

At Social Edge, we are excited to announce that after a successful year-long pilot, we are officially adopting the four-day work week. This change is a testament to our commitment to fostering a balanced work-life culture for our team.

July 7, 2024

Tiles for Jive

As a Jive customer, you have a diverse library of tiles available to you right in the platform. These out-of-the-box tiles allow you to present content to your audience in a number of compelling ways. But, it's also possible, as you likely know, to build new tiles that give you even greater control over how Jive looks and behaves.

July 7, 2024

How Do I Successfully Set Up and Launch an Enterprise Community Platform?

Community platform software at the enterprise level is not a do-it-yourself project. We'll guide you through the implementation of your enterprise community software in five simple steps. From the initial Strategy Workshop to Design, Platform Configuration, Community Management Training, and Project Management, we'll cover it all.

July 7, 2024

5 Best Online Community Platforms & Software

Selecting the right customer community platform for your business can be a daunting task, given the multitude of options available. With 11 years of industry experience and over 600 successful platform implementations, we have complied a shortlist of platforms that consistently stand out in competitive evaluations. While there are over 150 community platforms to explore, we advise focusing on these top five choices.

June 12, 2024

Change Management Best Practices for Online Community Migrations

You’ve spent months evaluating which platform is best for your organization. You're confident you have selected the right tool, and have a good plan for implementing it. But if you build it, will they come? Knowing your audience, tailoring the messaging, and timing your communications properly will help you have the best chance of success.

June 12, 2024

What is LumApps? Features & Intranet Platform Insights

Exploring Modern Intranet Solutions: Discover Why LumApps Deserves a Spot on Your Shortlist! Join us on a journey through the realm of modern intranets as we delve into the features and benefits that make LumApps a compelling choice for you to consider as part of our Platform Evaluation Series. From who it's for to what makes it stand out - we cover it all.

June 6, 2024

What is a Social Intranet? Benefits, Features & Examples

Organizations need practical tools to streamline communication, collaboration, and information sharing in today's fast-paced business world. Here we explore the key differences between traditional and social intranets to help you make an informed decision about which is best for your organization.

May 27, 2024

5 Tips to Improve Community Engagement with Your Customers

Engagement is key to a community's success - both internal or external. Some common external community goals include awareness, information sharing, trust, loyalty, feedback, happy customers, and informed internal stakeholders, to name a few. All of these goals are achieved through different levels of engagement. So how does one engage members?

May 27, 2024

What is Community Governance? Definition & Its Importance

Community governance consists of a set of policies established by enterprise community managers and system administrators that are continuously monitored and enforced by the policy owners and members of the community. Simply stated, governance policies are developed in order to define and clarify what members can and cannot do within the online community.

May 27, 2024

10 Things You Can Do With SharePoint

Microsoft SharePoint is one of the most widely used enterprise content management systems. SharePoint was used mainly for collaboration and knowledge management when it first came out. It gave users a centralized place to store documents, share them with colleagues, and keep track of versions. But over time, Microsoft added more features, making SharePoint even more powerful. Here are ten of the key enhancements over time.

May 27, 2024

4 Tips for Building a Better Internal Community in the Workspace

Internal communities are essential to modern businesses. A user-friendly platform that provides valuable content and focuses on employee engagement can make your internal community a vibrant and dynamic part of your organization. Here are our top 3 tips to creating a culture of innovation and productivity within your organization's internal community.

May 27, 2024

Microsoft SharePoint Design: Classic vs. Modern Layouts

Are you setting up a SharePoint site and unsure about which layout to choose? Our latest blog post explores the differences between classic and modern layouts and helps you decide which one is right for your business. Whether you prioritize customization or ease of use, our expertise will help you make an informed decision. Check it out now!

May 6, 2024

What is an Online Community? Why Every Business Needs One

As the world becomes increasingly digital, businesses are realizing the value of online communities for both internal and external purposes. But if you're not familiar with the concept, you might be wondering: what exactly is an online community? Simply put, it's a digital platform where customers, clients, or employees can interact, share knowledge, and collaborate, making it a vital tool for organizations of all sizes.

May 6, 2024

How To Prepare for a Platform Migration

Migrating Platforms? Here are 3 steps to prepare. Migrating your community to a new platform can be a large task, in our experience these steps will help ensure you are covering all of the strategic considerations as well as some key tasks and milestones. Some have called this a pre-project as it is the preparation needed before you begin the specific tasks to migrate to a new platform.There are three main areas to this process; Community Strategy, Platform Selection and Implementation Planning. Let’s dive in!

April 30, 2024

15 Frequently Asked Questions on Platform Migrations

Migrating from one platform to another can seem daunting, but if you go into it with a clear strategy and organized content, it doesn't have to be. I interviewed Robert Hanson, Social Edge's collaboration technology architect and migration wiz, to answer some of the most frequently asked questions about migrating from one platform to another.

January 22, 2024

Intranet Community Management Tips

Explore the intricate world of community management and intranet success with our January blog edition featuring Dori Gray and Ruth Neighbors. From debunking myths around community building to spotlighting Unily's excellence in the Gartner® Magic Quadrant™, dive into insightful discussions on the crucial role of Community Managers, the challenges they face, and practical tips for community success. Join us in recognizing these unsung heroes and celebrate the continuous dedication beyond Community Manager Appreciation Day.

December 21, 2023

Top 3 Intranet Packaged Solutions from 2023 Gartner Magic Quadrant Report

We are excited to share the recent release of the 2023 Gartner Magic Quadrant for Intranet Packaged Solutions, where we proudly support the top 3 platforms, each acknowledged as leaders in the industry.

December 20, 2023

Verint Community wins three 'Best of Awards' from TrustRadius

Verint Community has clinched three prestigious 'Best of Awards' from TrustRadius, along with a 'Top Rated' overall award. As proud partners of Verint Community, we're thrilled! Verint Community has been recognized in three key categories: Best Value for Price, Best Feature Set and Best Relationship.

November 16, 2023

Unlocking the Full Potential of Microsoft Teams & SharePoint: A Game Changer for Intranet Management

Discover the game-changing Microsoft Teams + SharePoint Intranet Package, designed to simplify enterprise collaboration and productivity. Explore its key features, tailored business benefits, and why it's the premier choice for businesses seeking a streamlined and cost-effective Teams + SharePoint intranet solution. It's Teams + SharePoint made easy.

October 26, 2023

Should Igloo Software Be On Your Intranet Shortlist? | Platform Evaluation Series

Our extensive experience in evaluating and implementing modern intranet platforms has brought Igloo into the spotlight on our shortlist. Igloo's user-friendly digital workplace platform, including the recent Igloo Flex, is designed to unify desked and frontline employees. With a broad customer base, Igloo excels in out-of-the-box solutions, a comprehensive knowledge base, responsive customer support, and a dedicated customer room.

September 6, 2023

Positive Outcome Allows Social Edge’s Four-Day Workweek Journey To Continue

At Social Edge Consulting, we're always looking for innovative ways to enhance our work culture and improve the well-being of our team members without sacrificing our commitment to delivering high-quality outcomes for our clients. We embarked on an exciting journey this summer by piloting a four-day workweek. We're thrilled to share an update on our journey towards a more progressive work environment.

August 29, 2023

Guide to Customer Community Software Pricing

Are you considering implementing a customer community? Dive into our blog to understand the associated software costs and the pricing models commonly used in the industry. These typically comprise of the software expenses, migration costs (if applicable), and implementation expenses. Along with our tips and key questions to ask the vendors you're working with.

July 27, 2023

Navigating the Migration Maze: A Strategy Guide for Digital Community Platforms

Digital community migration can feel like navigating a complex maze, but with the right strategy, it becomes a roadmap to success. Dive into our comprehensive guide and learn how to define your migration objectives, test before executing, and ensure a seamless transition for your users. Turn challenges into growth opportunities and enhance your community's interaction, sharing, and growth.

July 12, 2023

How Much Does an Intranet Cost?

We specialize in enterprise software, catering to the needs of both large corporations and small to medium-sized businesses that strive for excellence. This post sheds light on the pricing aspects of community-based intranets, covering software costs and implementation expenses.

June 28, 2023

Enhance Your LumApps Employee Experience with Our Products

Exciting news! Social Edge Consulting is thrilled to introduce three innovative products for LumApps. Our new widgets, including Mosaic, Accordion, and Hero, are designed to revolutionize your employee experience and take your LumApps platform to the next level.

June 21, 2023

Verint Engage23: Highlights from the Community Track

Discover the dynamic world of Verint Engage23, a customer engagement conference. With a dedicated focus on the Community Track, our team had the opportunity to delve into the power of Verint Community, an innovative platform tailored to meet enterprise clients' customer experience and engagement needs.

June 12, 2023

Find Your Perfect Match: Tips for Choosing the Right Community Software Platform

Looking to select a new community software platform? This guide outlines the key factors to consider when choosing the right platform for your organization's specific needs. Whether you need an internal community for your employees, or an external one for your customers, let us save you from a potentially costly mistake.

June 7, 2023

From Ordinary to Extraordinary: Discover the Power of Verint

The Verint Community platform is a comprehensive solution for building, customizing, and nurturing your community. It provides seamless integrations, rich customizations, robust moderation features, and empowers you to create a community that truly reflects your brand. From granular permissions for nuanced control to automations that keep your community thriving, Verint ensures that you're not just managing your community, you're leading it.

June 5, 2023

Harnessing the AI Revolution: The Future of Digital Communities

In the last few years, we have witnessed an unprecedented acceleration in the field of artificial intelligence. At Social Edge, we’ve taken note, and we’re excited about the boundless potential this presents for digital communities. This ‘AI revolution' as some may call it, is set to transform the way we interact, engage and manage our digital ecosystems. So what is the catalyst driving this revolution? Let's take a closer look at what AI is and how it works.

June 1, 2023

Embracing the Future of Work: Social Edge Pilots 4-Day Work Week

This summer, we're redefining the way we work at Social Edge! We're piloting a four-day work week, aiming to boost work-life balance without compromising productivity. Imagine having more time to invest in personal priorities, lower stress levels, and, of course, longer weekends! And the best part? We're doing all this while ensuring our clients and partners experience no drop in our customary performance and professionalism.

May 26, 2023

What is the Most Overlooked Step in a Community Migration?

During a community migration, our clients tend to overlook platform configuration more often than any other aspect of the process. Clients are generally more focused on and interested in the software platform selection and ensuring their content and data will be safely migrated over to their new platform. In this post, we’re talking about everything from design/theme to match your brand as well as the set-up of your community home page, groups and landing pages.

May 18, 2023

Decoding the Cost of Migrations: An Investment in Growth & Continuity

In the rapidly evolving digital landscape, the decision to migrate your community platform is often met with apprehension, primarily due to perceived costs. But what if we looked beyond the initial price tag? What if we decoded the cost elements, shedding light on the true value within each dollar spent? We believe in redefining the conversation about migration costs, transforming it from a discussion about expense to an exploration of investment.

May 15, 2023

A Deep Dive into Advanced Link Resolution for Platform Migrations

Digital content migration can be a complex process, especially when moving between platforms with differing URL structures. An often overlooked yet crucial aspect of these migrations is link resolution — ensuring that all internal and external links within the migrated content correctly point to their new destinations. In this post, we'll discuss two innovative strategies we've developed to effectively address this challenge and delve into the complexities associated with different types of links.

May 5, 2023

Microsoft SharePoint Administration: Classic vs. Modern

SharePoint, Microsoft's leading collaboration platform, has always enabled organizations to manage their content, streamline processes, and collaborate effectively. The platform's capabilities have significantly enhanced with the introduction of new features in the latest versions of SharePoint. Let’s explore three critical aspects of the latest versions – Security and Sharing, Lists vs. Microsoft Lists, and Dataverse.

May 1, 2023

Why Are Community Platform Migrations So Expensive?

Community platform migrations can be a daunting and expensive undertaking for businesses, due to the amount of work required to transfer content and data from one platform to another. However, the cost of a migration will depend on a variety of factors, such as the size of the community, the complexity of data and platform being migrated to and from. For example, is the client migrating from a CMS where each page is really just a collection of widgets?

April 28, 2023

Top Fears Executives Have When Implementing Employee Communities

Facing executive fears when implementing an employee community? You're not alone! Employee communities boost collaboration, engagement, and innovation. But executives often have valid concerns that need to be addressed for successful adoption. Here we tackle the top fears, from security risks to productivity, and offer insights on how to successfully overcome these challenges.

April 27, 2023

When Should I Start My Community Migration Project?

Considering a community migration, but unsure of the timing? There are many factors to take into account that will impact the timeline of your migration project. As you would expect, each company can be very different in terms of their speed in decision making, level of purchasing governance, overall process, number of decision making or influencing groups, etc. In general, larger companies will take longer to migrate their communities.

April 24, 2023

Can I use a Facebook Group instead of a Customer Community?

You and your employees likely already use Facebook in your personal lives, so it’s natural to assume it may be a good platform for your company to create a community with customers. While a Facebook group can be a useful tool for small businesses to engage with customers and build a sense of community, there are several reasons why it may not be the best solution for your company.

April 20, 2023

Key Factors to Consider When Picking a New Community Software

Choosing the right online community software for your business is crucial as it can have a significant impact on the success of your community. Having a deep understanding of your current and near-term needs is paramount before diving into the evaluation process of platform selection. We can assist you in finding the right software platform to meet your specific needs. 

April 17, 2023

New Products for SharePoint! Accordion, Content Quadrant, Image Gallery & Slider

We’re very excited to announce four new products for Microsoft SharePoint! Earlier this year, we launched our first product for Microsoft SharePoint, our dynamic Mosaic Web Part. Today, we’re pleased to share that we have added four new Web Parts to our growing list of products for Microsoft SharePoint: Accordion, Content Quadrant, Image Gallery, and Slider.

April 11, 2023

How Can You Ensure You Don't Lose Data During Your Community Migration?

Community migration can be a daunting process, especially when it comes to the potential loss of valuable data and content. However, with proper preparation, you can ensure a smooth and successful migration without losing any content. With our expertise in moving content and data between various software platforms, rest assured that your data will be preserved during your migration.

April 5, 2023

The Top 5 Reasons to Attend the Community Track at Verint Engage23

Hey Community Pros, feeling disconnected? Join the fun at Verint Engage23 and connect with fellow experts while staying on top of the latest trends and best practices in customer communities! During this four-day customer engagement conference - customers, partners and experts come together to share knowledge, and discover innovative ways to collaborate.

April 3, 2023

Why You Should Consider a Community as Part of Your Call Center Deflection Strategy

Call deflection strategies allow customers to choose how to resolve the questions or issues they have with a product or service. With a customer community, you can automate some of your customer service tasks, helping your customers find solutions more efficiently while reducing call center costs.

March 30, 2023

3 Key Considerations for a Successful Platform Migration

Just like moving to a new home, a successful community migration requires detailed planning and assistance from experts along the way. As expert "movers," we have the skills and experience to help you seamlessly transition your platform to its brand new digital home.

March 29, 2023

Introducing Mosaic for SharePoint: Enhance Your Landing Pages with Engaging Visual Content

A SharePoint landing page is often the first impression users have of your organization. It is a crucial opportunity to make a positive impact and engage your audience. That's where our Mosaic for SharePoint Web Part comes in.

March 27, 2023

Ten Ways Executives Can Support Their Company's Intranet

Executives can play a crucial role in their intranet's success by promoting its importance, providing resources for content creation, leading by example, and allocating resources to maintain and improve the intranet. Here are ten ways executives can support their company intranet and ensure that it is an effective tool for achieving organizational goals.

March 23, 2023

Reasons to Move Your Community

Looking to migrate your business community to a new platform? Here are some top reasons why businesses make the switch. From the need for a more mature platform with advanced features, to limitations with the current platform, to better alignment with the vendor's vision, to cost savings, and more. Read on to learn how a platform migration can provide a better user experience, improved scalability, better integration capabilities, and help your community grow.

March 22, 2023

How Zapier Scaled Up Internal Communications with LumApps

Following a decade of growth and innovation, Zapier sought a platform to scale its internal communication operations. Zapier relied on Social Edge, a LumApps partner, to implement and customize their internal online community. Check out the case study to learn more about their challenges, key use cases, and successful results.

March 20, 2023

External Communities: What They Are and How to Build One

Customers want to feel like they're part of something bigger. An external community allows them to do this in ways that can increase sales and loyalty. Online communities enable customers to engage with your brand and other customers, get support, find answers, and so much more.

March 13, 2023

Why haven't I heard of the Verint Community Platform?

A lot of our customers wonder why they haven’t heard of the Verint Community Platform when we take them through a platform evaluation. When we hear this, we seek to quickly fill in the gaps, because Verint is a fantastic option for many companies.

March 2, 2023

Why can't I just use Slack or MS Teams as my employee online community?

Slack and Microsoft Teams are popular platforms companies use to streamline internal communication and collaboration. While these tools can be effective for team communication, they're not a substitute for a dedicated community for employees.

December 19, 2022

2022 Year in Review

What a whirlwind of a year it has been! Social Edge President Andrew Kratz takes a moment to reflect on how Social Edge has grown and what we’ve accomplished this past year, as well as share what we’re looking forward to in 2023.

September 30, 2022

Let's Get Technical! Tech Jam Recap

Earlier this month Verint enthusiasts from 10 different companies joined Social Edge Consulting for a 24-hour “Tech Jam”. 15 Community Managers and Developers came together with one simple goal: put our heads together and see if we could innovate on the Verint Community Platform and create something usable in just one day!

June 27, 2022

We Finally Got Social! At Verint Engage22

Following a week in Orlando, Florida at Verint's Engage22, our team is refreshed and invigorated for all things community! Social Edge attended and helped facilitate the first ever Verint Community Track. For many of us it was our first in-person event since 2019, and let us tell you the power of being together again was not lost on us. 

March 31, 2021

The Unexpected Power of Community

During her first week as an Enterprise Community Manager, Dori introduced herself with a blog post called "My Work Uniform." In this blog, Dori talks about the impact a single post can make in an internal community, how it got the attention of the C-Suite, proving the power a community platform can have on employee engagement and company culture.

March 4, 2021

Tips for Training a New Community Manager

Top community manager tips, from mastering the basics to gaining software platform exposure, ensuring new managers are equipped to enhance community performance.

February 18, 2021

New Complimentary Platform Evaluation Service

If your organization is looking for your next-generation digital workplace or customer community, we can help you evaluate the available options that will best meet your unique business requirements. Download our latest resource to learn more about our complimentary platform evaluation and selection service!

January 25, 2021

The Community Manager Trap

We're excited to announce that Senior Community Manager extraordinaire Dori Gray has recently joined the Social Edge team! In honor of Community Manager Advancement Day, she’s sharing her tips on how to avoid the “community manager trap” and the key to being successful, even while juggling many roles and wearing many hats.

January 6, 2021

2020 - A Year in Review

There is little doubt that historians will be analyzing 2020 for decades to come due to the impact of COVID-19, the US election, and the social justice movement. We look with optimism toward 2021 and a return to a new normal. With input from the Social Edge team, here are President and Founder Andrew Kratz's reflections on a most unique year.

December 9, 2020

Working Remotely as a Deaf/Hard-of-Hearing UX/UI Designer

When Creative UX/UI designer Lakeishia Grant started her role at Social Edge, she knew things would need to be very different if she wanted to be successful, especially while working remotely. Here are tips she recommends for other deaf/heard-of-hearing designers - and their coworkers - to improve how to work together.

December 2, 2020

The Event Tile is now included in EdgePack for Jive!

We're excited to announce today that our Event Tile has now been added to EdgePack for Jive at no additional cost! This new addition brings the total number of tiles available in the EdgePack bundle to twelve. Check out the announcement to learn more about the Event Tile and how to get it set up in your community.

December 1, 2020

How We're Giving Back in 2020

On behalf of #GivingTuesday, Andrew Kratz announces two charitable contributions we're making on behalf of the Social Edge team. We're backing our commitment to freedom & fairness with an investment in minority small-owned businesses and communities, and making a donation to an organization that's meaningful to our clients and our employees.

October 28, 2020

I’m a Creative Director With 2 Kids Under 5: Here’s How I’m Handling #WFH

Social Edge Creative Director Allison Rouleau shares 5 tips on working from home with kids. To help you not only cope, but to excel and keep yourself and your kids happy during these challenging times. These are suggestions she has found that work for herself and her young family. Hopefully, they can inspire ideas for you and yours!‍

September 9, 2020

New Multi-Language Display Options & more EdgePack for Jive Enhancements

The Social Edge product team has been busy the last few months updating and innovating on some of our most popular products. If you are a current EdgePack for Jive customer or just want to learn more about what we are up to, check out the highlights of some of our latest releases in this post.

June 3, 2020

Innovation for Your Jive Community

Does your Jive community need a facelift? Are you looking for integrations to optimize the platform for your organization?‍ If the answer to either of the questions above is yes, we have good news for you! Check out our new innovation catalog to learn about the products and integrations we have developed to extend and enhance your Jive community.

June 2, 2020

Customer Success Story: Ounce of Prevention Fund / Early Childhood Connector

In March, Social Edge kicked off an implementation project for the Ounce of Prevention Fund - the Early Childhood Connector. Social Edge worked closely with the Ounce to get the ECC community up and running in about a week, with the primary focus of the initial launch being to provide resources specific to the COVID-19 pandemic.

May 21, 2020

An Update on Adding the Event Tile to EdgePack for Jive

Recently we've seen several new sales of EdgePack for Jive, which may be driven in part by this unique business environment. Many clients have said the COVID-19 pandemic has created a renewed and deep interest in their communities. We’re now just 7 new clients away from adding the Event Tile to EdgePack at no additional cost! Learn more here.

May 12, 2020

Exciting news: the Event Tile is here!

We're excited to announce the launch of our newest product, the Event Tile! As you know, we polled our clients and the AureaWorks community and the Event Tile was our 12th Tile winner. Today we're happy to say that it is now available for individual purchase in our online store or via SOW. Check out this post to learn more about the Event Tile!

April 28, 2020

An Offer for Khoros JX Clients

In early February, Khoros announced that they would be sunsetting the JX platform by December 31, 2020. We recognize that many organizations didn’t budget for this situation and end-of-year deadline, and we want to help. Social Edge is offering to defer payment of 75% of migration and implementation fees to 2021. Learn more about our offer here.

March 24, 2020

4 Steps to Better Video Conferencing Now That You're #SuddenlyRemote

With millions of commuters now working from home, the transition from face-to-face in-person interaction to face-to-face screen interaction is a big change. In this article, John Reynolds, Social Edge VP of Technology, shares ways to optimize your home office setup and improve the quality of face-to-face screen time with your colleagues.

March 17, 2020

Working from home? Effective ways to work remotely

Suddenly working from home? Struggling with the transition? After 8 years of primarily working remotely, the Social Edge team shares their tips and tricks to create an environment that enables you to successfully work remotely.

January 27, 2020

5 ways Community Managers can practice self-care in 2020

Community Managers are the heart of any online community. As CMGRs, we love our jobs and are used to wearing many hats - from fostering engagement to facilitating member training sessions. In keeping with the theme of #CMAD2020, self-care, we wanted to share a few ideas from our team on how you can set your self up for success and prevent burn out.

December 4, 2019

New E-book! Everything You Need to Know About Platform Migrations

Considering a platform migration but unsure where to start? Moving all of your content and users to a new platform can seem daunting, but doesn't have to be. In this e-book, you'll learn the key reasons to consider a migration, a breakdown of the migration process, and project preparation, including insights on timing, budgeting and overall costs.

November 25, 2019

Building a New Community: Where to Start?

Our team is often asked by new clients to help them apply social business to their organization. The client leadership team recognizes that social media and collaboration are more than just a trend. Learn more about where you should start if you're considering an internal community to meet your organization's digital transformation goals.

November 11, 2019

Coming soon! Slack Integration for Jive

Do your community members work in both Jive and Slack? If so, we have great news for you!‍ We're excited to announce that we have been working on a new product, our Slack Integration for Jive, which will enable you to now have the ability to connect any Jive space or group to a Slack channel in a workplace!

October 22, 2019

Tips for Implementing Common Use Cases in External Communities

What are the most common scenarios or use cases for an external-facing community? At Social Edge, we often work with external communities that are focused on customer support. While the nuances may vary from community to community, here’s what popular communities focus on.‍

October 15, 2019

A Recap of The CR Connect 2019

Last month, Social Edge was proud to be part of The Community Roundtable's CR Connect conference in Boston. The CR Connect is a three-day learning conference exclusively for online community practitioners - those engaged in the development, implementation, management, and measurement of community initiatives. Learn more in our conference recap!

October 1, 2019

The #1 Thing to do Before a Platform Migration

Are you considering migrating from one platform to another, but unsure where to start? The concept of moving all of your content and users from one environment to another can seem daunting, but our experts work with you to simplify the process and ensure everything runs smoothly. The most important thing to do to get started? Audit your content.

September 26, 2019

The results are in! And the 12th Tile winner is...

Thank you for your feedback on what our 12th tile should be! We really appreciate all of the input we've received from our clients and the AureaWorks community.‍‍ The insight we've received is important to us as we continue to grow and expand our portfolio of products. We are very excited to announce that Tile #12 will be... the Event Tile!

September 17, 2019

Stop spamming your colleagues

When you start your day, how many emails do you delete after just a quick skim or without even opening them? How many emails were you not cc'ed on but should have been? (A question you often don't know the answer to until it is too late). Learn more about how an internal collaboration platform can help ensure you get the communications you need.

September 9, 2019

Introducing Social Edge Products for Telligent

We are very excited to announce that we have recently launched a line of Social Edge products exclusively for the Telligent platform! These products are designed to enhance the user experience and visual aesthetic of your Telligent community. Learn more about the new products available for Telligent.

August 21, 2019

What should our 12th Tile be?

Earlier this year we added tiles #10 (Activity) and #11 (Video) to the Tile Pack. The big question from our clients is when will we add more new products! We are very excited to announce we are gearing up to launch a new tile - and we want your input on what it should be! Check out the blog to learn more and vote on our 12th Tile Survey.

July 8, 2019

ICE Tour 2019

This June, we were fortunate to join our partner Igloo Software and our customers at the ICE Tour two-day regional user events held in Toronto and Los Angeles. It was a fantastic opportunity for Igloo customers to share their digital workplaces, lessons learned, and creative solutions for shared problems. Check out our event recaps to learn more.

June 26, 2019

Customer Panel Recap: Building Better Use Cases

On June 19th Social Edge hosted our first Customer Panel: Building Better Use Cases, featuring panelists Dina Vekaria and Dori Gray, Community Managers at Pearson and Medidata. They shared their use case best practices and presented live demos of their internal communities, Pearson Neo and Medidata Express. Check out the recap to learn more!

June 5, 2019

Social Edge Customer Panel: Building Better Use Cases

Are you looking for best practices on how to curate content and create meaningful places that enable community members to find what they need in a more efficient way? Join us on Wednesday, June 19th at 11 AM Eastern for our first Social Edge Customer Panel to get insights on these topics and more!

May 29, 2019

A Week with Verint at the Engage19 Conference

During the week of May 20th, Social Edge attended and sponsored the Verint Engage19 Conference in Orlando, Florida. Verint owns the Telligent community software platform. Telligent is a community platform that Social Edge began to partner with in 2017 as a solution for our community customers. Check out Andrew Kratz's recap of the conference here.

May 14, 2019

Discover the Magic of Top-down and Bottom-up Communications with a Social Intranet

Andrew Kratz talks about top-down and bottom-up communication and the magic they create inside a community-based intranet.

May 1, 2019

Ready, set, launch! Expert Insights for Launching and Managing a New Community

Daniel Mudgett is an online community and systems expert who has led the implementation of multiple social collaboration and learning platforms. In this interview, Daniel talks about his experience implementing and managing a successful collaborative social intranet.

April 23, 2019

How Social Interactions Can Lead to Better Business Outcomes

Some business leaders have expressed the concern that social interactions in an employee community will result in a loss of productivity. In this blog post, Andrew Kratz shares a story on how an interaction he had in such a social group ended up benefitting his organization and led to improved company outcomes.

April 2, 2019

Transparency Opens Doors: My First Community Story

Social Edge president Andrew Kratz shares a story about one of the first "aha" moments he had with his company's internal community. With a simple update he posted, he was able to form connections with employees he may not have had the opportunity to connect with otherwise. Learn more about the benefits of transparency in the workplace in his post.

March 27, 2019

Community Migrations: An Interview with Kate Weaver

Andrew Kratz recently sat down with Kate Weaver, a community veteran and former Director of Extranet Communities at Health Catalyst. The purpose of their conversation was to discuss her experience migrating from one community platform to another. Kate’s story and insights will prove helpful to other community owners considering a similar path.

March 14, 2019

The wait is over: the Activity & Video Tiles are here!

We are thrilled to announce that our Activity and Video Tiles are here! Back in August we asked the AureaWorks community what new tiles they would like to see us add to our collection of Tiles by Social Edge. When we got the results back, there were two clear winners: Activity & Video. Instead of building one, we decided to build both. Learn more!

March 12, 2019

Is a Community Right for Your Organization?

Andrew Kratz, president and founder of Social Edge Consulting, shares his thoughts on the business value of communities in the first of a series of blog posts. In this post, Andrew talks about how his social journey began, his background working with collaboration platforms, and two challenges the community platform industry faces.

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