Salesforce Experience Cloud

The new name for Salesforce Community Cloud is Salesforce Experience Cloud. This rebranding reflects its expanded capabilities, which go beyond traditional community building to include creating personalized digital experiences for customers, partners, and employees. Experience Cloud allows organizations to build portals, forums, and branded digital experiences tailored to their specific needs.

The key difference between Salesforce Community Cloud (now Salesforce Experience Cloud) and Service Cloud lies in their primary focus and functionality:

• Salesforce Community Cloud (Experience Cloud): This platform is designed for creating branded digital experiences, such as customer or partner portals, online communities, and forums. It focuses on fostering collaboration, engagement, and self-service by enabling users to access knowledge bases, participate in discussions, and connect with peers or experts.
• Salesforce Service Cloud: This platform is tailored for customer support and service management. It provides tools for managing customer inquiries through channels like email, phone, chat, and social media. Features include case management, live chat, AI-powered chatbots, and service analytics to streamline and enhance customer support operations.

In short, Experience Cloud is ideal for building external engagement platforms, while Service Cloud focuses on managing direct customer support interactions. The two can be integrated for a comprehensive solution that combines self-service with traditional support channels.

Salesforce Community Cloud, now called Salesforce Experience Cloud, is a platform that enables organizations to create branded online communities, portals, and digital experiences. It helps businesses connect customers, partners, and employees by providing tools for collaboration, self-service, and resource sharing. Common use cases include customer support forums, partner portals, and employee intranets. Experience Cloud integrates seamlessly with other Salesforce products, offering a unified platform for engagement and data management.

Salesforce Experience Cloud pricing varies based on the type of community, number of users, and specific features required. Costs generally start at:

• External Users (Customer Communities): Pricing starts at around $2 per login or $5 per member per month, with a minimum commitment.
• Partner Communities: Pricing starts at $25 per login or $35 per member per month, with enhanced features for partner collaboration.
• Internal Users: Pricing depends on the Salesforce licenses your employees already have, as Experience Cloud is included with certain editions.

These prices can vary depending on your organization's needs, usage volume, and Salesforce agreements. For exact pricing, contacting Salesforce for a customized quote is recommended.

Salesforce Experience Cloud is used to create personalized digital experiences like customer communities, partner portals, and employee intranets. It helps businesses foster engagement, collaboration, and self-service by offering tools for discussion forums, resource sharing, case management, and peer-to-peer support. Common applications include customer support portals, partner collaboration platforms, and internal employee hubs, all integrated with Salesforce to provide a seamless and data-driven user experience.