Customer Community Platforms

Higher Logic Online Community

Empower your members with a thriving online community using Higher Logic's feature-rich platform. Our team of community experts at Social Edge Consulting will guide you through every step, from strategy and implementation to ongoing management and optimization.

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Overview

What is Higher Logic?

Higher Logic is a leading provider of cloud-based community engagement platforms that help organizations build, manage, and grow vibrant online communities. Their flagship product, Higher Logic Thrive, is an all-in-one community platform that combines online communities, marketing automation, and member engagement tools. With Higher Logic Thrive, organizations can create branded, interactive communities where members can network, share knowledge, and collaborate using features such as discussion forums, resource libraries, event management, and gamification.

Higher Logic's solutions integrate seamlessly with an organization's existing systems, such as CRM, AMS, and marketing automation tools, providing a holistic view of member activities and preferences. This enables organizations to deliver personalized experiences and targeted communications. In addition to its community platform, Higher Logic offers engagement tools like Higher Logic Inform for email marketing and Higher Logic Engage for online customer communities. By leveraging these solutions, organizations can build stronger relationships with their audiences, increase member retention, and drive revenue growth.

how Higher logic differs from other community platforms

Benefits of Higher Logic

Advanced Engagement Features

Higher Logic's community platform offers a comprehensive set of engagement features that sets it apart from other solutions. With tools like discussion forums, resource libraries, event management, and gamification, organizations can create dynamic, interactive spaces where members can connect, share, and learn from each other.

Higher Logic's platform also includes advanced search capabilities, making it easy for members to find the content and resources they need quickly.

CRM & AMS Integration for Personalized Member Experiences

One of Higher Logic's key differentiators is its ability to integrate with organization's existing systems, such as CRM (Customer Relationship Management), AMS (Asssociation Management Systems), and marketing automation tools. This integration allows organizations to gain a comprehensive view of their members' activities, preferences, and engagement levels across all touchpoints.

By leveraging this data, organizations can create targeted, personalized experiences. For example, by integrating with a CRM system, organizations can use member data to deliver relevant content recommendations or personalized email campaigns.

Branded, Mobile-Responsive Communities for Any Organization Size

Higher Logic lets you easily change the look and feel of your community to match your brand, creating a consistent and recognizable experience for members. This includes customizing color schemes, logos, and layouts. Additionally, the platform is mobile-responsive, ensuring that members can access and engage with the community from any device, at any time.

The platform also scales to support communities of any size, from small, niche groups to large, global organizations. This flexibility allows organizations to start small and grow their communities over time, without worrying about outgrowing their platform.

Customer Community Services

Services We Offer for Higher Logic

As a Higher Logic partner, Social Edge Consulting offers a comprehensive suite of Higher Logic consulting services to help you get the most out of your community platform investment. Our services include:

Higher Logic Platform Evaluations

Determine the best customer community engagement software for your organization.

Higher Logic Migrations & Implementation

Professional support to migrate and launch your community on a new platform.

Higher Logic Community Strategy & Design

Develop and refine your customer community strategy with expert guidance to achieve your objectives.

Higher Logic Community Management & Training

Training, support, and dedicated management services for your online community.

Higher Logic Widgets & Integrations

Tools and add-ons to enhance your community platform's functionality and user experience.

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Downloadable Guide

Community Management Services Guide

Download our Community Management Services guide to learn how Social Edge Consulting can help you effortlessly launch, grow, and manage your intranet or customer community.

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Community Management Software

Other Customer Community Platforms We Work With

Higher Logic

Higher Logic's powerful online community software brings together organizations and people, making real conversations happen.

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Khoros

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Salesforce

Salesforce Experience Cloud is a social platform designed to connect and facilitate communication among customers.

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Verint Community

Verint Community (formerly Telligent Community) is a leader in community software for digital marketing and support communities

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View Community Engagement Platforms➜

Build an Engaging Customer Community with Higher Logic

Contact us today to learn how Social Edge Consulting can help you create a successful customer community with Higher Logic. Our experienced team will work closely with you to design, implement, and manage a community strategy that aligns with your business goals and engages your customers.

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FAQs

Frequently Asked Questions about Higher Logic

What does Higher Logic do?

Higher Logic provides community engagement and customer experience solutions designed to help organizations build and manage online communities, foster member or customer engagement, and improve retention. Their platform offers tools for creating discussion forums, resource libraries, event management, email automation, and analytics, allowing businesses and associations to create meaningful connections and streamline communication.

What is Higher Logic Vanilla?

Higher Logic Vanilla is a community engagement platform designed to help businesses create branded online communities. It provides tools for discussion forums, Q&A boards, gamification, and customer feedback collection, fostering engagement and collaboration among users. Tailored for customer support, product ideation, and building customer loyalty, it integrates seamlessly with other systems, offering analytics to track and optimize community performance.

What is Higher Logic Communities?

Higher Logic Communities is a platform that enables organizations to create and manage online communities for their customers, members, or employees. It offers features like discussion forums, event management, resource sharing, and email automation to drive engagement, improve collaboration, and build lasting relationships. These tools are designed to support member retention, knowledge sharing, and streamlined communication, making it ideal for associations, businesses, and nonprofits.

What is Higher Logic Thrive?

Higher Logic Thrive is a suite of tools designed to support associations and member-based organizations in driving engagement, increasing retention, and streamlining operations. It combines features like member management, event management, marketing automation, and analytics into one integrated platform. Thrive helps organizations improve the member experience, simplify administrative tasks, and deliver personalized communication to foster stronger connections and achieve growth.

How much does Higher Logic cost?

Higher Logic's pricing varies based on the platform, features, and the size of your organization. Costs typically start at around $9,000 per year for smaller plans and can go significantly higher for larger organizations or those requiring advanced features. Since pricing is customized, it's best to contact Higher Logic directly for a quote tailored to your organization's specific needs.

Higher Logic Online Community

What is Higher Logic?