Staff Augmentation

Professional Services for SaaS Companies

Expand your SaaS team on demand. Get expert professional services for implementation, configuration, development and customer success without the hiring hassle.
Intranet consultancy and digital workplace experts
What Are Professional Services?

Professional Services for SaaS-Based Businesses

Expand your professional services without the long-term commitment of full-time hires through professional services and staff augmentation from Social Edge Consulting. Our seasoned SaaS specialists seamlessly integrate with your existing team, providing the flexibility to scale your operations when required, and reducing costs when not.


By partnering with Social Edge Consulting, you gain access to a wealth of expertise, allowing you to prioritize innovation and product development while addressing challenges like fluctuating sales cycles, junior staffing limitations, and technical resource gaps. With a strategic presence across North America and Europe, our experts are positioned to support your global operations, ensuring consistent service delivery across time zones and offering the local expertise to drive your regional expansion without the overhead of international hires.


Acting as an extension of your professional services team, we invest time in understanding your product and methodologies at no additional cost, offering insights and tailored recommendations. This approach empowers your customers to realize the full value of your solutions, maximizing their satisfaction and your success.
Grow Your SaaS Team When You Need It

How Can Professional Serivces Help My SaaS Business?

Growing software companies must deliver customized, strategic solutions while maintaining operational excellence, often facing challenges when new sales outpace their onboarding capabilities. Augmenting professional services staff can be transformative, allowing companies to focus on core strengths, scale efficiently, and manage costs predictably.

By partnering with Social Edge Consulting to provide team augmentation services, many SaaS providers have mitigated issues around timely implementations and customizations, while improving project success and increasing technical capabilities.
How Professional services can mitigate growing pains

The Challenge for SaaS Companies

For many software companies, increases in sales can outpace their onboarding capabilities, which then impacts project success and profitability.
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Why Are professional services essential for saaS growth?

Benefits of Professional Services for SaaS Companies

Strategic Expertise

Our seasoned professionals align your SaaS products with customer needs, driving growth and satisfaction through tailored strategies.

Technological Customizations

Enhance your software’s functionality and user experience with our automated migration scripts, bespoke integrations, widgets, and enhancements.

Client-Specific Configurations

Address unique client requirements and workflows, optimizing their use of your software and fostering long-term loyalty.

Scalability and Flexibility

Access a flexible workforce that adapts to changing demands, ensuring timely project delivery and resource optimization without compromising quality.

Cost Efficiency

Reduce overhead costs associated with recruiting, onboarding and training with our cost-effective solutions and transparent pricing models, allowing strategic resource allocation and maximizing ROI.

Accelerated Time-to-Market

Expedite product launches and updates with our streamlined processes and dedicated support, giving you a competitive edge in the fast-paced SaaS industry.

Augment Your SaaS Team Across All Business Functions

A Full Range of Professional Services

Our professional services cover technical, creative, and strategic needs for SaaS companies. We provide experts in development, project management, UX/UI, platform migration, and growth strategies. Scale your team as needed with our flexible outsourcing model.
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Trusted by Leading SaaS Companies

Our Software Partners

Join the growing list of software companies that have relied on Social Edge Consulting to augment their Professional Services team:
Best-in-Class Professional Services

Why Choose Social Edge Consulting?

Proven Track Record

With more than 12 years of experience, Social Edge has successfully partnered with leading SaaS providers, delivering innovative solutions to over 600 customers.

Client-Centric Approach

Social Edge prioritizes client satisfaction, fostering collaborative relationships and delivering results that exceed expectations, identify upsell opportunities, and drive renewals.

Dedicated Expertise

Our team of seasoned professionals offer comprehensive support across industries for your software products.

Leverage Your Methodology

Our professional services team learns your implementation approach and stays current on product improvements.

Get in Touch

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Professional services case study
Professional Services Case Study

How Fluxx Scaled Professional Services During Rapid Growth

Learn how we helped Fluxx, a leading grants management software platform, rapidly scale their professional services team to meet surging demand, improving customer onboarding and satisfaction without compromising quality.
Testimonials

Professional Services Success Stories

Partnering with Social Edge Consulting has been transformative for Fluxx. Their commitment to understanding our methodology along with their global presence have allowed us to scale ourservices seamlessly. Our relationship continues to flourish, delivering exceptional results and enabling us to maintain the high standards our customers expect. Social Edge is not just a partner; they are an integral part of our team.
Kristy Gannon
CEO, Fluxx
From the beginning, our build posed unique challenges; multiple customer communities with competing needs, each requiring distinct branding and heavy customization. But our partnership with Social Edge helped guide us throughout the process to identify limitations and find creative solutions. The team from Social Edge was critical to ensuring the successful implementation of our Jive instance.
Beetna Kim Baird
Wiley
We accelerated our timeline for launch and were able to accomplish this thanks to the quick support of the Verint Community team and Social Edge Consulting. As of April 21, the community has grown to over 650 engaged members sharing much-needed credible resources and best practices to help navigate the COVID-19 pandemic. We encourage anyone in the early childhood field to join our growing community.
Colleen Murphy
Early Childhood Connector

Scale Your SaaS Business with Our Team

Find out how Social Edge Consulting can support your business with flexible professional services, ensuring you meet demand, deliver projects on time, and drive growth.
FAQs

Frequently Asked Questions about Professional Services

What are professional services in a SaaS company?

Professional services in a SaaS company are specialized support offerings that help clients maximize the value of their software investment. These services typically include implementation, customization, training, integration, and ongoing technical support. SaaS professional services teams work closely with customers to ensure smooth adoption, address unique business needs, and optimize the use of the software platform, ultimately driving customer success and satisfaction.

What is staff augmentation?

Staff augmentation is a flexible hiring strategy where a company temporarily expands its workforce by bringing in external professionals to supplement its existing team. This approach allows businesses to quickly scale their capabilities, access specialized skills, and meet project demands without the long-term commitment of permanent hires. It's particularly useful for SaaS companies facing fluctuating workloads or requiring specific expertise for short-term initiatives.

How does outsourcing differ from staff augmentation and professional services?

Outsourcing, staff augmentation, and professional services are distinct approaches to expanding a company's capabilities. Outsourcing involves delegating entire functions or projects to an external provider, often with minimal day-to-day involvement from the client. Staff augmentation temporarily adds skilled professionals to an existing team, working under the client's direct management. Professional services, meanwhile, offer specialized expertise and deliverables for specific projects or ongoing support, typically maintaining more independence in how they achieve agreed-upon outcomes. While outsourcing focuses on transferring responsibility, staff augmentation and professional services aim to enhance internal capabilities with varying degrees of integration and control.

Why do companies use professional services?

Companies use professional services to access specialized expertise, improve efficiency, and scale operations without the need to hire full-time staff. These services help businesses implement and optimize solutions, manage complex projects, and address skill gaps, all while reducing costs and ensuring timely delivery of outcomes.

What are the pros of using professional services?

The pros of using professional services include access to expert knowledge, increased scalability, cost savings from avoiding full-time hires, faster project execution, and flexibility in meeting changing business needs. Professional services also help companies focus on core operations while external specialists handle complex tasks and ensure successful implementation.