Customer Community Platforms

Verint Community

Verint Community provides a dynamic platform designed to help businesses engage effectively with customers, partners, and employees through customizable, interactive portals. Partner with Social Edge Consulting to enhance your digital engagement strategy using Verint Community, driving deeper connections and streamlined communications within your network.

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Overview

What is Verint?

Verint Community is a social and customer engagement platform by Verint Systems Inc. that enables organizations to create customized, branded community portals. These portals facilitate engagement through features like forums, blogs, wikis, and media galleries, ideal for customer support, partner channels, and employee networks. The platform offers tools for content management, discussion moderation, and interaction insights, helping businesses enhance customer service and strengthen community ties.

By using Verint Community, companies can create meaningful conversations, collaborate on content, and gather feedback to improve their products and services. The platform integrates with other Verint solutions, providing analytics and automation to track engagement, identify trends, and optimize community management. This strategic integration transforms interactions into actionable insights, enabling businesses to enhance user experiences and build strong community loyalty.

how Verint differs from other community platforms

Benefits of Verint Community

Actionable Insights with Advanced Analytics

Verint Community distinguishes itself with advanced analytics capabilities, providing organizations with actionable insights into customer behavior, sentiment, and preferences. The platform's built-in analytics tools enable data-driven decision-making and continuous improvement, while seamlessly integrating with the broader Verint Customer Engagement Platform for a holistic view of the customer journey.

Flexible Customization and Branding Options

Verint Community offers extensive customization options, allowing organizations to tailor their community's look and feel to align with their brand identity. The platform's modular architecture provides flexibility in terms of functionality and workflows, ensuring that organizations can create a community that truly reflects their brand and meets the needs of their customers.

Integration with Enterprise Systems

Verint Community is designed to integrate seamlessly with an organization's existing enterprise systems, such as CRM, marketing automation, and customer support platforms. This integration enables a consistent, personalized experience across all channels, while the platform's open API and robust developer tools make it easy for organizations to create custom integrations and extend functionality to meet their specific needs.

Prebuilt Widgets, Tiles & integrations for Verint

Verint Widgets & Integrations

Slack Integration for Verint

The Slack Integration for Verint allows users to have discussions across Slack and their Verint community.

Gamification Automations for Verint

The Gamification Automation Bundle for Verint allows administrators to easily set up multiple types of rules to award users for actions in the community.

Profile Completeness Widget for Verint

The profile completeness widget for Verint visually displays how complete a user's profile is with real-time updates.

View All Verint Widgets

Customer Community Services

Services We Offer for Verint

As a Verint partner, Social Edge Consulting offers a comprehensive suite of Verint consulting services to help you get the most out of your community platform investment. Our services include:

Community Platform Evaluations

Determine the best customer community engagement software for your organization.

Community Platform Migrations & Implementation

Professional support to migrate and launch your community on a new platform.

Community Strategy & Design

Develop and refine your customer community strategy with expert guidance to achieve your objectives.

Community Management & Training

Training, support, and dedicated management services for your online community.

Community Widgets & Integrations

Tools and add-ons to enhance your community platform's functionality and user experience.

View All Customer Community Services

Downloadable Guide

Products for Verint Catalogue

Download our Products for Verint catalog to find widgets and add-ons that easily integrate with Verint Community. These solutions enhance user experience, drive business value, and help you achieve community goals.

Download Catalogue View All eBooks & Guides

Get in Touch

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Tell us about your community needs:

Community Management Software

Other Customer Community Platforms We Work With

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