Customer Community Platforms

Verint Community

Verint Community provides a dynamic platform designed to help businesses engage effectively with customers, partners, and employees through customizable, interactive portals. Partner with Social Edge Consulting to enhance your digital engagement strategy using Verint Community, driving deeper connections and streamlined communications within your network.
Verint Community Software
Overview

What is Verint?

Verint Community is a social and customer engagement platform by Verint Systems Inc. that enables organizations to create customized, branded community portals. These portals facilitate engagement through features like forums, blogs, wikis, and media galleries, ideal for customer support, partner channels, and employee networks. The platform offers tools for content management, discussion moderation, and interaction insights, helping businesses enhance customer service and strengthen community ties.

By using Verint Community, companies can create meaningful conversations, collaborate on content, and gather feedback to improve their products and services. The platform integrates with other Verint solutions, providing analytics and automation to track engagement, identify trends, and optimize community management. This strategic integration transforms interactions into actionable insights, enabling businesses to enhance user experiences and build strong community loyalty.
how Verint differs from other community platforms

Benefits of Verint Community

Actionable Insights with Advanced Analytics

Verint Community distinguishes itself with advanced analytics capabilities, providing organizations with actionable insights into customer behavior, sentiment, and preferences. The platform's built-in analytics tools enable data-driven decision-making and continuous improvement, while seamlessly integrating with the broader Verint Customer Engagement Platform for a holistic view of the customer journey.
Verint analytics and reporting
Verint customizations and branding

Flexible Customization and Branding Options

Verint Community offers extensive customization options, allowing organizations to tailor their community's look and feel to align with their brand identity. The platform's modular architecture provides flexibility in terms of functionality and workflows, ensuring that organizations can create a community that truly reflects their brand and meets the needs of their customers.

Integration with Enterprise Systems

Verint Community is designed to integrate seamlessly with an organization's existing enterprise systems, such as CRM, marketing automation, and customer support platforms. This integration enables a consistent, personalized experience across all channels, while the platform's open API and robust developer tools make it easy for organizations to create custom integrations and extend functionality to meet their specific needs.
Verint enterprise
Prebuilt Widgets, Tiles & integrations for Verint

Verint Widgets & Integrations

Slack for Verint Community

Slack Integration for Verint

The Slack Integration for Verint allows users to have discussions across Slack and their Verint community.
Verint Gamification

Gamification Automations for Verint

The Gamification Automation Bundle for Verint allows administrators to easily set up multiple types of rules to award users for actions in the community.
Complete Profile for Verint

Profile Completeness Widget for Verint

The profile completeness widget for Verint visually displays how complete a user's profile is with real-time updates.
View All Verint Widgets
Customer Community Services

Services We Offer for Verint

As a Verint partner, Social Edge Consulting offers a comprehensive suite of Verint consulting services to help you get the most out of your community platform investment. Our services include:

Community Platform Evaluations

Determine the best customer community engagement software for your organization.

Community Platform Migrations & Implementation

Professional support to migrate and launch your community on a new platform.

Community Strategy & Design

Develop and refine your customer community strategy with expert guidance to achieve your objectives.

Community Management & Training

Training, support, and dedicated management services for your online community.

Community Widgets & Integrations

Tools and add-ons to enhance your community platform's functionality and user experience.

View All Customer Community Services
Downloadable Guide

Products for Verint Catalogue

Download our Products for Verint catalog to find widgets and add-ons that easily integrate with Verint Community. These solutions enhance user experience, drive business value, and help you achieve community goals.
Products for Verint catalogue
Get in Touch

Ready to Talk?

Tell us about your community needs:

Community Management Software

Other Customer Community Platforms We Work With

Higher Logic

Higher Logic's powerful online community software brings together organizations and people, making real conversations happen.
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Khoros

Khoros is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors
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Salesforce

Salesforce Experience Cloud is a social platform designed to connect and facilitate communication among customers.
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Verint Community

Verint Community (formerly Telligent Community) is a leader in community software for digital marketing and support communities
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View Community Engagement Platforms

Build an Engaging Customer Community with Verint

Contact Social Edge Consulting today to start building an engaging customer community with Verint. Our experts will collaborate with you to develop a custom strategy and implement a solution that aligns with your business objectives. Let us help you create a vibrant community that drives satisfaction, advocacy, and growth.
Verint resources

Related Articles & Resources

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FAQs

Frequently Asked Questions about Verint

What is Verint used for?

Verint is used for customer engagement and workforce management, helping organizations enhance customer experiences and improve operational efficiency. It offers solutions for contact center optimization, customer feedback collection, knowledge management, and building online communities. Verint’s tools enable businesses to streamline customer support, gain insights through analytics, and foster better communication across digital and traditional channels. Its applications are widely used in industries like retail, finance, healthcare, and government to manage customer interactions and drive engagement.

What is Verint knowledge management?

Verint Knowledge Management is a solution designed to streamline the creation, organization, and delivery of information for customer support and employee training. It uses AI-powered tools to provide accurate, contextual answers to customer queries across multiple channels, including chatbots, contact centers, and self-service portals. The platform helps organizations improve response times, reduce operational costs, and ensure consistent information delivery, making it ideal for enhancing customer service and internal knowledge sharing.

Does Verint have an API?

Yes, Verint offers APIs to integrate its solutions with other platforms and systems. These APIs allow businesses to connect Verint’s customer engagement, workforce management, and knowledge management tools with CRM systems, chatbots, and other enterprise applications. Verint APIs support tasks such as data exchange, automation, and customization to enhance functionality and streamline workflows. For specific API capabilities, documentation is available through Verint’s developer resources.

Does Verint have an app?

Yes, Verint offers mobile apps to support its customer engagement and workforce management solutions. These apps provide features like real-time access to schedules, communication tools, and task management for employees, as well as customer interaction tracking for managers. The apps are designed to enhance flexibility and efficiency by enabling users to access key functionalities on the go. Availability and features may vary depending on the specific Verint product being used.