Customer Community Services

Expert Community Building Services

Build engaging customer communities that shape the way your brand connects with its audience. Our end-to-end support helps your business grow vibrant customer engagement communities.
Customer Community Services We Offer

Community Building Services for Engaging Your Customers

Community Platform Evaluations

Match your needs with the ideal intranet platform for superior collaboration.

Community Platform Migrations & Implementation

Smooth transitions to new platforms with full support and minimal downtime.

Community Strategy & Consulting

Strategic planning to align your intranet with business objectives and culture.

Community Management & Training

Equip your team with the skills for intranet success through expert guidance.

Community Widgets & Integrations

Enhance your intranet with custom widgets, tiles, apps and integrations.

Community Management Software

Community Management Platforms We Work With

Higher Logic

Higher Logic's powerful online community software brings together organizations and people, making real conversations happen.
Get a Demo

Khoros

Khoros is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors
Get a Demo

Salesforce

Salesforce Experience Cloud is a social platform designed to connect and facilitate communication among customers.
Get a Demo

Verint Community

Verint Community (formerly Telligent Community) is a leader in community software for digital marketing and support communities
Get a Demo
View Community Engagement Platforms
Community Management Widgets & Integrations

Verint Widgets & Add-Ons

Our suite of available widgets can be seamlessly integrated with your Verint Community (formerly known as Telligent) to enhance the overall user experience and drive business value.
Get in Touch

Ready to Talk?

I want to talk to your community experts about:

Customer Community Case Study

How Alfresco Scaled Their Support Community with Jive

Learn how Alfresco scaled their support community for customers, partners, open source contributors, and enthusiasts with Jive using professional community consulting services from Social Edge Consulting.
Customer Community Platform Evaluation Guide

Download Our FREE Platform Evaluation Guide

If your organization is looking for your next generation customer community, we can help you evaluate available options that will best meet your unique business requirements. We know that businesses like yours are looking for innovative ways to engage with partners and customers.
Testimonials

Real Results from Top Online Communities

From the beginning, our build posed unique challenges; multiple customer communities with competing needs, each requiring distinct branding and heavy customization. But our partnership with Social Edge helped guide us throughout the process to identify limitations and find creative solutions. The team from Social Edge was critical to ensuring the successful implementation of our Jive instance.
Beetna Kim Baird
Wiley
Here at Pearson we felt it was time to shake things up in our Neo community. And the shake up came in the shape of this beautiful tile from the team at Social Edge Consulting.
Kim England
Pearson
We accelerated our timeline for launch and were able to accomplish this thanks to the quick support of the Verint Community team and Social Edge Consulting. As of April 21, the community has grown to over 650 engaged members sharing much-needed credible resources and best practices to help navigate the COVID-19 pandemic. We encourage anyone in the early childhood field to join our growing community.
Colleen Murphy
Early Childhood Connector

Let’s Build an Online Community Together

Find out how we can help your organization create collaborative online communities for customers and partners.
FAQs

Frequently Asked Questions about Communities

What is an online community platform?

An online community platform is a digital space that allows users to connect, interact, and share information around shared interests, goals, or needs. These platforms provide tools for communication, collaboration, content sharing, and engagement through forums, chat, social media-style feeds, and other interactive features.

What is the best platform for a community?

The best platform for a community depends on your organization's goals, budget, and the type of engagement you’re seeking. Higher Logic and Khoros are excellent for building highly customizable and scalable communities with advanced engagement tools and analytics. Verint offers robust community management and customer experience capabilities, while Salesforce Experience Cloud is ideal for organizations already using Salesforce and looking for deep CRM integration. Platforms like Mighty Networks or Discourse might be suitable for smaller or more niche communities, providing a lower-cost option with essential features for engagement and growth.

How do I choose a community platform?

To choose a community platform, start by identifying your community’s needs, including the type of interactions (e.g., discussions, real-time chat, content sharing) and the level of customization required. Consider the platform’s ease of use, scalability, security, and integration with existing tools. It’s also important to evaluate the platform’s support, cost, and user experience to ensure long-term success for your community.

How do I start an online community?

To start an online community, begin by defining your community’s purpose and goals. Choose a platform that suits your needs and set up the structure, including discussion categories, user roles, and guidelines. Invite initial members, promote the community, and encourage participation by creating engaging content and starting conversations. Moderation and regular communication with members are key to fostering a healthy, active community.

How much does an online community cost?

The cost of an online community varies widely, ranging from $500 to over $100,000 depending on platform choice, customization, and community size. Basic platforms like Facebook Groups or Slack are free or low-cost, while dedicated community platforms such as Higher Logic, Khoros, and Verint offer more advanced features, with pricing starting at several thousand dollars annually. Salesforce Experience Cloud is a higher-end option, with costs that can range significantly based on the level of customization and integrations needed, often starting at $12,000 or more per year. Enterprise solutions with advanced functionality can be even more expensive, depending on your requirements for support, scalability, and integrations.