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Determine the best customer community engagement software for your organization.
Professional support to migrate and launch your community on a new platform.
Develop and refine your customer community strategy with expert guidance to achieve your objectives.
Training, support, and dedicated management services for your online community.
Tools and add-ons to enhance your community platform's functionality and user experience.
Khoros provides digital engagement solutions that help businesses build and manage online communities, enhance customer service, and improve social media interactions. Its platform includes tools for social media management, online community building, customer service automation, and analytics. Khoros is designed to drive customer engagement, foster brand loyalty, and streamline communication across various digital channels.
Khoros pricing varies based on the platform features, number of users, and specific business needs. Costs typically start at around $50,000 annually for basic plans, but larger enterprises requiring advanced features and integrations may see pricing increase significantly. To get an accurate cost estimate, it’s best to contact Khoros directly for a customized quote based on your requirements.
Khoros Communities is a platform designed to help businesses build and manage online communities for customer engagement, support, and collaboration. It provides features like discussion forums, knowledge bases, Q&A boards, and gamification to encourage interaction and knowledge sharing. The platform helps brands reduce support costs, increase customer loyalty, and gain valuable insights through community analytics. It integrates seamlessly with other tools, making it a powerful solution for fostering meaningful customer connections.
Khoros Communities and Zendesk serve different primary purposes but overlap in customer support and engagement. Khoros Communities focuses on building online communities with features like discussion forums, peer-to-peer support, and gamification to foster engagement and reduce support costs. It's ideal for organizations aiming to create collaborative spaces for customers to connect and share knowledge.
Zendesk, on the other hand, is primarily a customer service and support platform with tools for ticket management, live chat, and help desks. While it offers a community forum feature, its strengths lie in direct customer support and agent workflows rather than community engagement.
Choosing between them depends on your goals: Khoros is better suited for fostering long-term customer collaboration and engagement, while Zendesk excels in handling direct support inquiries efficiently. Some businesses even integrate both for a comprehensive support and engagement strategy.
Yes, Khoros offers a Salesforce integration to streamline workflows between customer engagement and CRM systems. This integration allows you to sync data between Khoros Communities or Khoros Care and Salesforce, enabling features like case creation, escalation, and tracking directly from community interactions or social conversations. It helps improve customer support efficiency and provides a unified view of customer interactions across platforms. For specific integration capabilities, it's recommended to review the integration documentation or consult with Khoros directly.
