Intranet & Customer Community Blog

What is a Social Intranet? Benefits, Features & Examples

Organizations need practical tools to streamline communication, collaboration, and information sharing in today's fast-paced business world. Here we explore the key differences between traditional and social intranets to help you make an informed decision about which is best for your organization.

4 Tips for Building a Better Internal Community in the Workspace

Internal communities are essential to modern businesses. A user-friendly platform that provides valuable content and focuses on employee engagement can make your internal community a vibrant and dynamic part of your organization. Here are our top 3 tips to creating a culture of innovation and productivity within your organization's internal community.

How Zapier Scaled Up Internal Communications with LumApps

Following a decade of growth and innovation, Zapier sought a platform to scale its internal communication operations. Zapier relied on Social Edge, a LumApps partner, to implement and customize their internal online community. Check out the case study to learn more about their challenges, key use cases, and successful results.

Why can't I just use Slack or MS Teams as my employee online community?

Slack and Microsoft Teams are popular platforms companies use to streamline internal communication and collaboration. While these tools can be effective for team communication, they're not a substitute for a dedicated community for employees.

10 Things You Can Do With SharePoint

Microsoft SharePoint is one of the most widely used enterprise content management systems. SharePoint was used mainly for collaboration and knowledge management when it first came out. It gave users a centralized place to store documents, share them with colleagues, and keep track of versions. But over time, Microsoft added more features, making SharePoint even more powerful. Here are ten of the key enhancements over time.

The Unexpected Power of Community

During her first week as an Enterprise Community Manager, Dori introduced herself with a blog post called "My Work Uniform." In this blog, Dori talks about the impact a single post can make in an internal community, how it got the attention of the C-Suite, proving the power a community platform can have on employee engagement and company culture.

A New Year's Resolution all Community Managers can stick to in 2018

At the start of a new year, people tend to create resolutions for themselves, generally focused on things they want to do more, or less, of going forward. From new exercise regimens to kicking bad habits, these resolutions are typically focused on accomplishing new goals and overall self-improvement, providing a clean state to kick start their year. But why stop there?

Why You Need a Social Intranet

Let's have a frank discussion about your current Intranet. It's terrible! You know it. Your employees know it. Your management team knows it. If you are like most companies, there are probably only four features that are used on your Intranet...

Our Philosophy: Social Business Strategist Mike Fraietta on The Social Edge Approach

12 Weeks to a New Intranet

With many organizations using their intranets as a lifeline for sharing knowledge, there is a push to ensure that it meets current and future needs. Many Jive customers are either upgrading their current community, or implementing Jive for the first time to further support their internal communication efforts. Recently I worked with a client on a project to pull off a full intranet replacement with Jive.

How My Collaboration Journey Led Me to Social Edge

Advocacy for people has been the center of both my personal and professional life for over 15 years. I have worked for many companies in collaboration where I partnered with organizations in the midst of change to encourage leadership teams to communicate with the "boots on the ground,"and vice versa. I saw firsthand that we are facilitators in helping companies evolve their business, communications, relationships and access to information.

Will Facebook Workplace Work for Your Organization?

Last week Facebook launched their much anticipated new enterprise social network offering, Workplace, formerly known as Facebook at Work. The service is designed to transform business communications by improving internal communication and collaboration. Workplace is a separate product from personal Facebook. Users have unique accounts within Workplace where they can create and join groups to collaborate virtually with their coworkers, although the option to link accounts is available in a user's settings.

The Power of Community Management: A Financial Services Success Story

Senior consultant and community manager Kaitlin Connor was involved in the rollout of a Fortune 100 investment bank's enterprise collaboration platform powered by Jive. From 2013 to 2016, she worked as an embedded community manager onsite at their offices in New York City.

Three Things I Learned About Social Intranets During My First Month at Social Edge

Before entering the world of Social Edge and Jive I worked as a Public Relations Assistant Account Executive at a communications agency. Despite their modern culture, I found some of their daily processes to be mundane and after a month of working at Social Edge I realize they were outdated.

Transparency Opens Doors: My First Community Story

Social Edge president Andrew Kratz shares a story about one of the first "aha" moments he had with his company's internal community. With a simple update he posted, he was able to form connections with employees he may not have had the opportunity to connect with otherwise. Learn more about the benefits of transparency in the workplace in his post.

How Social Interactions Can Lead to Better Business Outcomes

Some business leaders have expressed the concern that social interactions in an employee community will result in a loss of productivity. In this blog post, Andrew Kratz shares a story on how an interaction he had in such a social group ended up benefitting his organization and led to improved company outcomes.

Ready, set, launch! Expert Insights for Launching and Managing a New Community

Daniel Mudgett is an online community and systems expert who has led the implementation of multiple social collaboration and learning platforms. In this interview, Daniel talks about his experience implementing and managing a successful collaborative social intranet.

Discover the Magic of Top-down and Bottom-up Communications with a Social Intranet

Andrew Kratz talks about top-down and bottom-up communication and the magic they create inside a community-based intranet.

Customer Panel Recap: Building Better Use Cases

On June 19th Social Edge hosted our first Customer Panel: Building Better Use Cases, featuring panelists Dina Vekaria and Dori Gray, Community Managers at Pearson and Medidata. They shared their use case best practices and presented live demos of their internal communities, Pearson Neo and Medidata Express. Check out the recap to learn more!

Stop spamming your colleagues

When you start your day, how many emails do you delete after just a quick skim or without even opening them? How many emails were you not cc'ed on but should have been? (A question you often don't know the answer to until it is too late). Learn more about how an internal collaboration platform can help ensure you get the communications you need.

Building a New Community: Where to Start?

Our team is often asked by new clients to help them apply social business to their organization. The client leadership team recognizes that social media and collaboration are more than just a trend. Learn more about where you should start if you're considering an internal community to meet your organization's digital transformation goals.