SmartChat

Experience game-changing search in your Verint Community with SmartChat, by Social Edge Consulting. Utilizing conversational AI, your community search will be transformed with instant answers, tailored results, and enhanced user satisfaction. Transitioning from conventional keyword search to conversational AI, SmartChat understands your queries better, delivering contextually relevant responses while keeping your content secure.

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Difficult Verint Community search experience?

Are your employees experiencing difficulties locating what they need using the Verint Site Search? Or are they finding it challenging to navigate through the Verint Site Search Experience?

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AI driven semantic search

SmartChat offers a new way to ask questions and find what you need immediately. Transition from traditional keyword search to advanced conversational AI, enabling a nuanced understanding of user queries. This approach ensures that the search results are not only tailored to specific prompts but are in context, drawing from community content, while also maintaining security for the content.

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Key Features

1. Easy Interaction: Ask questions or make requests with simple prompts. Get clear and professional responses. Scroll through same search session interactions and clear them for new queries. Copy responses for use elsewhere.

2. Access Original Content: Click through to original sources such as Wikis, Articles, Discussions, and Blogs from users, groups, and content.

3. Easy Management: Add the SmartChat widget to any community page. Customize labels, descriptions, and appearance to match your brand.

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