Earlier this month Verint enthusiasts from 10 different companies joined Social Edge Consulting for a 24-hour “Tech Jam”. 15 Community Managers and Developers came together with one simple goal: put our heads together and see if we could innovate on the Verint Community Platform and create something usable in just one day!
On Thursday, March 20th, Jive customer Philadelphia Insurance Companies will join us for a luncheon event. They will discuss how social technology has enhanced collaboration and employee engagement within their organization, and the benefits it can bring to your company.
Like-minded Austinites kicked off 2016 at the Capital Factory with a conversation about the emerging trend of digital communities. Lead by Jive and Social Edge Strategists, the intimate group discussed online communities and how they related to them.Everyone in the room agreed that a positive customer experience was extremely important for a company. They are not alone. According to Parature's 2015 Global State of Multichannel Customer Service Report, data shows that 97% of consumers worldwide say customer service is a major consideration in choosing their favorite brand.
