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Non-Profit Industry Leader, Fluxx, Taps Social Edge Consulting

When Fluxx, a leader in providing grant management software to non-profit organizations around the world, found itself experiencing rapid growth, they followed up on a recommendation and turned to Social Edge Consulting for help. Despite not having direct experience, Social Edge worked closely with Fluxx to not only help handle their surge in new customers, but to establish a long term partnership that continues to produce results.

The Challenge

Fluxx’s rapid growth in 2018 presented a significant challenge: onboarding new customers quickly without compromising quality. They needed a partner that not only shared their mission and values, but could also align seamlessly with their culture and customer care standards. Despite initial concerns about Social Edge’s lack of direct experience with grant management processes and their software, Fluxx decided to collaborate with them based on their reputation for delivering quality professional services in getting new customers up and running.

Why Fluxx Chose Social Edge

Fluxx partnered with Social Edge to augment their professional services team as a way to mitigate the variable demand for implementation resources. Social Edge’s seasoned professionals provided strategic expertise, technological customizations, and client-specific configurations that aligned Fluxx’s SaaS product with specific customer needs. This collaboration allowed Fluxx to offer a flexible workforce that could scale operations without compromising quality or incurring additional expenses around recruiting, onboarding and training.

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"Partnering with Social Edge Consulting has been transformative for Fluxx. Their commitment to understanding our methodology along with their global presence have allowed us to scale our services seamlessly. Our relationship continues to flourish, delivering exceptional results and enabling us to maintain the high standards our customers expect. Social Edge is not just a partner; they are an integral part of our team."

Kristy Gannon

CEO | Fluxx